An adaptable end-to-end maintenance performance diagnostic framework

Purpose This paper proposes a progressive, multi-level framework for diagnosing maintenance performance: rapid performance health checks of key different equipment groups and end-to-end process diagnostics to further locate potential issues. A question-based evaluation approach is introduced support the selection derivation case-specific indicators based on diagnostic aspects. Design/methodology/approach The case research method used develop proposed framework. generic parts are built existing measurement theories through literature review. In study, empirical data 196 emergency shutdown valves (ESDVs) collected over two-year period development validation approach. Findings To improve processes, companies need separate structure. suggests hierarchical model in four layers (objective, domain, aspect measurement) facilitate indicators, which could potentially reduce management complexity help prioritize continuous improvement. Examples new derived from study that includes ESDVs at an offshore oil gas production plant. Originality/value Methodological approaches deriving various have rarely been addressed field. provides structured way identify issues by creating can bridge aspects data. highly adaptive as availability functions inputs generate instead passively filtering out non-applicable indicators.